In this policy
Your personal information privacy is important to us. As our customer, we respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with.
2. How We Handle Security
FlexiGroup may hold personal information on paper format, by electronic means or more commonly both. We take all reasonable measures to ensure this information is kept safe and secure. Incorporating both electronic and physical safeguards means that FlexiGroup can confidently assure that personal information is kept safe from loss or abuse.
3. What Information We Collect and Why
We collect information about you to provide you with the product or service you have selected. This may include finance approval, account management, arrears enforcement and end of contract communication. We may also use this information to provide you with details of products and services that may be relevant to you.
Types of information we collect and handle includes identity and contact details of you and your referees, information about your financial circumstances and history, and products or service preferences you may have. Generally, we collect this from you. On occasions, we obtain information about you from others. This allows us to tailor our products and services to best suit your needs.
FlexiGroup may also collect information from the digital interactions customers and web site users have on digital assets of FlexiGroup.
The information collected may arise from use of apps, emails, web site viewing and other digital interactions. The types of information collected may include but not be limited to:
This information is used to assist in the assessment and creation of FlexiGroup marketing initiatives. This information is not shared with external third party organisations for the purpose of sale or profit.
All information given either expressly or through interactions will be treated with the utmost respect of confidentiality privacy.
FlexiGroup’s web sites and emails make use of the cookies to collect online data through third party companies such as Google Analytics. This process allows the tracking of data such as IP address, geographic location, time spent on the web site and other information relating to interactions on the web site and other digital assets. This information is used for the purpose of increasing the quality of the experience offered by FlexiGroup to customers and web site users.
5. Quality, Access and Corrections of Information
Information about customers is integral to decisions we make about our products and services for customers. It is essential that this information is correct. You are encouraged to assist us to ensure this by alerting us to any changes in your particular circumstances. You are also welcome to get access to information we hold about you and to draw any inaccuracies to our attention, by contacting us as outlined in the contact us section.
6. Privacy and Email Marketing
FlexiGroup exercises responsible email marketing practices and as such adheres to the strict guidelines set out by the Ministry of Internal Affairs.
All FlexiGroup email communication is compliant with CAN-SPAM requirements as well as international anti-SPAM standards.
If any recipient would like to unsubscribe they are able to do so either from the email itself or alternatively via telephone. If the recipient wishes to unsubscribe via telephone they will be required to provide sufficient authorisation in order to do so.
For any recipient who has accidentally unsubscribed and would like to opt in to FlexiGroup email communications, they can do so via telephone. A verification process will need to be followed to ensure recipients making such a request are authorised to do so.
7. Links and other Web Sites
On the FlexiRent site there are links to other sites which provide services and information for you. None of these links comprise or imply support or recommendation of any other company, product or service. We do not control and are not responsible for the information on any other site found through our site.
8. Copyright and Trademarks
FlexiGroup, FlexiRent, EasyLease, Smartway, FlexiLine, Equico, FlexiRent Finance Solutions and FlexiRent Protect are registered trademarks of FlexiGroup(NZ) Ltd.
9. Changing this Policy
We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.
10. What to do if you have a Complaint or Concern
Should you require more detailed information on the way in which we handle information about you, or should you be concerned about our treatment of this information, please contact us.
11. Contact Us
Phone: 0800 444 827
FlexiGroup (New Zealand) Ltd
PO Box 90935,
Victoria St West,